Reference

What You Agree To When You Use mares4d

These terms set out the rules that apply to your account, your deposits, and how you access the lobby — including wallet use via DANA, OVO, and GoPay.

Account holder rulesDANA, OVO, GoPay wallet termsEligibility by regionAccount suspension conditionsHow to raise a dispute
mares4d What You Agree To When You Use mares4d
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or you believe a rule has been applied to your account incorrectly, our support team can clarify or escalate your concern. You can reach us through live chat, email, or our in-app message channel — we aim to respond to terms-related queries within one business day. Have your account ID ready when you contact us so we can pull up your case without delay.

Team online

Live Chat

Start a live chat session from any page inside your account. Describe the terms section in question and include your account ID for faster handling.

Email Support

Send a written query to our support address listed in your account settings. Email is the right channel for formal disputes or written confirmation of a terms point.

In-App Message

Use the message icon inside the mares4d mobile interface to submit a terms question. Responses appear in the same thread so your conversation history stays intact.

ACCOUNT STANDARDS

How We Apply These Terms to Your Account

These terms are not just a legal formality — they define how we operate your account, protect your wallet data, and handle disputes. Each of the four areas below reflects a real process we follow when something affecting your account comes up. Players in Makassar and across Indonesia should know these rules apply consistently regardless of which wallet method they use.

Data Retention

We retain your account data for as long as your account is active and for a period after closure as required by our operating obligations. You can request a summary of what we hold via support.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, lock your account immediately through settings and contact support to review recent session activity.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby filters. You can adjust cookie permissions through your browser, though some lobby features may not work fully without them.

Requesting Changes

To update personal details tied to your account — including the e-wallet number linked for DANA, OVO, or GoPay withdrawals — submit a verified request through live chat or email support with identity confirmation.

Frequently Asked About These Terms

These are the questions we hear most often about how the terms work in practice — covering account access, wallet rules, data handling, and what happens when you disagree with a decision.

Access depends on whether use is permitted under local law in your region. It is your responsibility to confirm that online gaming is allowed where you are before opening an account.

Updated terms are posted on this page. Continuing to use your account after a revision is posted means you accept the new version. We recommend checking this page whenever you receive a platform update notice.

Withdrawals via DANA, OVO, or GoPay are checked against the wallet details on file. If your registered wallet number does not match the withdrawal destination, our team will contact you to verify before releasing the transfer.

Contact support via live chat or email with your account ID. We will compile a summary of the personal data we hold and send it through your registered contact within a reasonable timeframe.

Accounts may be suspended for fraudulent activity, providing false registration details, attempting to exploit system errors, or breaching the specific terms of an active promotion. You will be notified if action is taken.

Submit a written dispute via email support. Include your account ID, the specific terms clause you are referencing, and the outcome you are requesting. Our team reviews disputes and responds within one business day.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.