Reference

How mares4d Handles Your Personal Data

This Privacy Policy covers what data we collect when you use mares4d, how we store it, and what rights you hold over it.

Account data protectedDANA, OVO, GoPay wallet details handled securelyNo sale of personal data to third partiesYou can request data access at any timeCookies explained clearly
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mares4d How mares4d Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data protection at mares4d is built into the account flow, not added as an afterthought. From the moment you link a wallet to the moment you close a session, the same handling rules apply. Here is how each area works in practice.

Cookies and Session Tracking We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from the settings page at any time.
Account Security Measures Your password is stored in hashed form — we never hold it in plain text. Account login triggers an OTP verification step tied to your registered mobile number for added protection.
Data Retention Schedule Active account data is held while your account remains open. After closure, transaction records linked to DANA, OVO, or GoPay are kept only as long as required by applicable obligations, then deleted.
Requesting Changes or Deletion You can request a copy, correction, or deletion of your personal data by contacting support with your account email. We aim to respond to all data requests within a reasonable time.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about your data, want to request a copy of what we hold, or need to correct something on your account, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email so we can locate your record without delay.

Live Chat Start a live chat session from the account dashboard. Identify yourself with your registered email and state your privacy request — our team will respond in the same session.
Email Support Send your data request or privacy concern to our support email. Include your account email and the specific data you are asking about so we can route it correctly.
Account Help Centre Inside your account settings, the Help Centre section lists privacy-related request forms. Use these to raise a deletion or correction request without needing to contact support directly.

Your Privacy Rights — Common Questions

These are the questions we see most often about data, account access and how this policy works. If yours is not listed, contact us directly through live chat or the Help Centre.

We collect your name, email address, device details, and the wallet identifiers associated with DANA, OVO, or GoPay transactions. Only what is needed to run your account.

We share data only with payment processors and fraud-prevention partners, and only under data agreements that limit their use. We do not sell your data to advertisers or marketing companies.

Submit a data-access request through the Help Centre inside your account, or email support with your registered address. We will locate your record and respond with the details we hold.

Yes. After your account is closed, you can request deletion of your personal data. Transaction records may be retained as long as applicable obligations require, then permanently removed.

Wallet identifiers are used only to process your deposit or withdrawal. We do not store full wallet credentials — only the reference data needed to match and verify each transaction.

Yes, the same policy applies to all accounts regardless of location in Indonesia. Access to the platform and these protections depends on local law and eligible regions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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